FAQs
How can I contact AlohaSleep?
You can email us at alohasleepcontact@gmail.com, and our customer service team will be happy to assist you with anything you need!
Can I change or cancel my order?
If you need to make any changes or cancel your order, please contact us immediately at alohasleepcontact@gmail.com. We can only make changes or cancel orders if they haven’t been processed or shipped yet. Once your order has been shipped, changes or cancellations may not be possible.
What payment methods do you accept?
We accept the following payment methods:
- Credit and Debit Cards (Visa, MasterCard, American Express)
- PayPal
Can I return or get a refund on my product?
Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can request a return or refund within 30 days of receiving your item. To initiate the process, please contact us at alohasleepcontact@gmail.com. We will provide you with further instructions on how to return your item. Please note that the product must be unused and in its original condition to qualify for a return or refund.
What items are non-returnable?
Certain items cannot be returned, including perishable goods, custom products, and personal care items. If you have questions about a specific item, please reach out to us for clarification.
How long does it take to process a refund?
Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.